TERMS AND CONDITIONS:

Our Ordering Schedule

We order from our suppliers every Monday and items are generally received by Friday.

Product Availability

If a product is not in stock at the time of purchase, it will be added to our next order.

If the product is not available through our suppliers, it may be cancelled from your order.

Customers will receive an e-mail notification indicating the status of their order.

Quarantine Procedures

All fish are inspected to ensure quality upon arrival at Killick Coast Aquarium. If there are issues with any of our livestock, it will be quarantined and treated according to best practice.

Your Responsibility

It is your responsibility to follow acclimation procedures and ensure that your tank is cycled and set up appropriately for the species purchased. It is also important to research tank mate compatibility prior to purchase.

If possible, a good practice that we highly recommend is setting up a separate quarantine tank for you to monitor your new livestock before introducing it to your tank.

Remember to always acclimate your livestock.

Acclimation

Once you receive your livestock, it is important that you follow the below protocol to acclimate your fish.

1. Float the unopened bag in your aquarium for 10-15 minutes. This allows the temperature in the bag to match the aquarium temperature.

2. Open the bag and add about 1/2 cup of aquarium water to the bag leaving the fish inside the bag.

3. Continue to add 1/2 cup of aquarium water to the bag every 10 minutes. Usually 3 additions are sufficient.

4. Place the fish in the aquarium using a net. Discard the water in the acclimation bag.

IMPORTANT: Please watch fish carefully while acclimating for signs of distress or oxygen deprivation (gasping, loss of balance, lying on their side on the bottom of the bag, etc.). If fish exhibit any of these symptoms, remove them from the bag immediately and place them in the aquarium.

Order Fulfillment

Local Pickup:

Once an order is ready for pickup, an e-mail or text notification will be sent to the customer to arrange a pickup time. Please note that pickup is by appointment only.

Delivery:

Delivery may be an option depending on your location and courier availability. Please contact us prior to ordering to discuss delivery options. Please note that there is a fee for delivery.

Trade-Ins

At Killick Coast Aquarium, our tanks are dedicated to receiving quality products from our established suppliers. We are unable to accept any livestock from customers.

PLANT TERMS AND CONDITIONS:

Our Ordering Schedule

We order from our suppliers every Monday and items are generally received by Friday.

Product Availability

If a product is not in stock at the time of purchase, it will be added to our next order.

If the product is not available through our suppliers, it may be cancelled from your order.

Customers will receive an e-mail notification indicating the status of their order.

Quality

We order our plants from trusted suppliers. The plants are inspected upon arrival to ensure the highest quality.

Though we have high quality standards, we cannot guarantee that our plants will be 100% snail-free. Snails are common when dealing with live aquatic plants. To reduce the risk of snails, we recommend purchasing tissue culture plants or cleaning your plants prior to planting them in your aquarium.

Your Responsibility

It is your responsibility to ensure that you understand how to care for your plant.

Order Fulfillment

Local Pickup:

Once an order is ready for pickup, an e-mail or text notification will be sent to the customer to arrange a pickup time. Please note that pickup is by appointment only.

Delivery may be an option depending on your location and courier availability. Please contact us prior to ordering to discuss delivery options. Please note that there is a fee for delivery.

Trade-Ins

At Killick Coast Aquarium, our tanks are dedicated to receiving quality products from our established suppliers. We are unable to accept any livestock from customers.

RETURN POLICY:

LIVESTOCK

Returns:

Livestock purchases are final sale. We do not accept returns of livestock.

Reporting an Issue:

If you have any concerns please contact us within 24 hours of your purchase through our website contact form to determine eligibility of a replacement or in-store credit.

If your livestock dies within 24 hours of receiving it, you may be required to provide a water sample to review the parameters of your aquarium.

PLANTS

Returns:

Plant purchases are final sale. We do not accept returns of plants.

Reporting an Issue:

If you have any concerns please contact us within 24 hours of your purchase through our website contact form to determine eligibility of a replacement or in-store credit.